CANCELLATION POLICIES
OUR CANCELLATION POLICIES VARY FROM PROGRAM TO PROGRAM.
INDOOR LEAGUES
GENERAL REGISTRATIONS
IF SOMEONE NEEDS TO CANCEL A REGISTRATION - THEY ARE ABLE TO DO SO WITHOUT PENALTY AS LONG AS THEY ARE DONE SO 3 DAYS BEFORE THE START OF THE PROGRAM.
IF SOMEONE NEEDS TO CANCEL A REGISTRATION AFTER THAT 3 DAY WINDOW - THEY WILL RECEIVE A CREDIT THAT CAN BE USED TOWARDS ANOTHER INDOOR LEAGUE.
IF SOMEONE NEEDS TO CANCEL A REGISTRATION ONCE THE PROGRAM HAS STARTED - THE COST OF WHAT HAS BEEN COMPLETED WILL BE DEDUCTED AND THE REMAINING WILL ISSUED AS A CREDIT.
PAYMENT PLANS ARE GENERAL. THE SCHEDULE AND THE SEASON IS NOT DIRECTLY CORRELATED WITH YOUR PAYMENT DATES AND AMOUNTS.
ANY ACCOUNTS REQUIRING A BREAKDOWN OF SERVICES RENDERED WILL BE COMPLETED AT THE END OF THE SEASON, THE COMPLETE SEASON, NOT JUST YOUR SPECIFIC SEASON.
IF FUTURE PAYMENTS EXIST, PAYMENTS MAY OR MAY NOT BE CANCELLED, DEPENDING ON TIMEFRAME OF WITHDRAWAL.
TEAMSNAP DOES OFFER REGISTRATION PROTECTION. IT IS PROVIDED TO EVERY REGISTRANT AT THE TIME OF CHECK OUT OF EVERY REGISTRATION.
CLICK HERE FOR DETAILS.
INDOOR LEAGUES
INCLEMENT WEATHER
THERE ARE NO REFUNDS. WHICH IS WHAT MAKES THE DECISION TO CANCEL SO DIFFICULT.
FACILITIES ARE NOT DESIGNED WITH INCLEMENT WEATHER IN MIND. EVEN IN MAINE. FACILITIES AND CLUBS ARE ON A TIGHT SCHEDULE WITH ZERO WIGGLE ROOM.
PER FACILITY CONTRACTS - CLUBS STILL PAY THE RENT - WHETHER WE ARE THERE OR NOT. THE ONLY TIME WE ARE NOT RESPONSIBLE FOR PAYING IS IF THE FACILITY HAS NO POWER.
THE STYX CALENDAR IS FINALIZED FOR THE ENTIRE YEAR. WHEN ONE PROGRAM ENDS ANOTHER ONE BEGINS. LEAVING NO ABILITY FOR MAKEUP. ON A FEW OCCASIONS WE FIGURE OUT A MAKEUP DATE, BUT DO NOT EXPECT ONE.
WHEN WE DO CANCEL - WE HAVE TO CONSIDER ALL OUR COMMUTERS - STAFF AND PARTICIPANTS. THE AVERAGE COMMUTE IS 90 MINUTES ONE WAY AND WE HAVE FAMILIES COMING FROM ALL OVER ME & NH.
ALL DECISIONS WILL BE MADE 2 - 2.5 HOURS PRIOR TO THE START OF PROGRAMMING. WE WILL NOT MAKE A DECISION THE DAY BEFORE A PROGRAM.
IF WE DO CANCEL - WE WILLL MAKE AN EFFORT TO MAKE UP BUT THERE IS A LOW PROBABILITY WE WILL BE ABLE TO. IF WE CANCEL AND CAN NOT MAKE UP - THERE ARE NO REFUNDS OR CREDITS.
IF A PROGRAM IS NOT CANCELLED - TRAVEL AT YOUR OWN RISK. WE ALL KNOW THE WEATHER VARIES FROM TOWN TO TOWN.
TRAVEL TEAMS
GENERAL DETAILS
IF SOMEONE NEEDS TO CANCEL AN ACCEPTANCE - THEY ARE ABLE TO DO SO WITHOUT PENALTY AS LONG AS THEY ARE DONE SO 14 DAYS BEFORE THE START OF THE PROGRAM.
IF SOMEONE NEEDS TO CANCEL AN ACCEPTANCE AFTER THAT 14 DAY WINDOW - THEY WILL RECEIVE A REFUND LESS THE NON REFUNDABLE DEPOSIT.
IF SOMEONE NEEDS TO CANCEL AN ACCEPTANCE ONCE THE PROGRAM HAS STARTED - EACH SITUATION WILL BE ASSESSED ON A CASE BY CASE. NO REFUNDS WILL BE PERMITTED. A CREDIT WILL BE CONSIDERED. THE COST OF WHAT HAS BEEN COMPLETED WILL BE CALCULATED (MINUS THE DEPOSIT) AND THE REMAINING WILL ISSUED AS A CREDIT.
PAYMENT PLANS ARE GENERAL. THE SCHEDULE AND THE SEASON IS NOT DIRECTLY CORRELATED WITH YOUR PAYMENT DATES AND AMOUNTS.
ANY ACCOUNTS REQUIRING A BREAKDOWN OF SERVICES RENDERED WILL BE COMPLETED AT THE END OF THE SEASON, THE COMPLETE SEASON, NOT JUST YOUR SPECIFIC SEASON.
IF FUTURE PAYMENTS EXIST, PAYMENTS MAY OR MAY NOT BE CANCELLED, DEPENDING ON TIMEFRAME OF WITHDRAWAL.
TEAMSNAP DOES OFFER REGISTRATION PROTECTION. IT IS PROVIDED TO EVERY REGISTRANT AT THE TIME OF CHECK OUT OF EVERY REGISTRATION.
CLICK HERE FOR DETAILS.
TRAVEL TEAMS
WITHDRAWALS
IF SOMEONE NEEDS TO WITHDRAW AFTER ACCEPTING AND COMPLETING THE ACCEPTANCE REGISTRATION - THEY ARE ABLE TO DO SO WITHOUT PENALTY AS LONG AS IT IS DONE SO 1 MONTH BEFORE THE START OF THE SEASON.
IF SOMEONE NEEDS TO WITHDRAW AFTER THAT 1 MONTH WINDOW - THE WILL BE ISSUED A REFUND MINUS THE NON REFUNDABLE DEPOSIT.
IF SOMEONE NEEDS TO WITHDRAW ONCE THE PROGRAM HAS STARTED - REGISTRATIONS ARE NON-REFUNDABLE. CREDITS WILL BE ASSESSED ON A CASE BY CASE BASIS. THE NON-REFUNDABLE DEPOSIT WILL BE REMOVED FROM ANY CREDIT HONORED (IF HONORED).
TRAVEL TEAMS
INJURIES
IF SOMEONE NEEDS TO WITHDRAW DUE TO AN INJURY DURING THE SEASON (STYX OR NON STYX RELATED) - ONLY CREDITS WILL BE CONSIDERED. NO REFUNDS.
PAYMENT PLANS WILL REMAIN INTACT IN THE SYSTEM. CREDITS WILL BE DETERMINED ON A CASE BY CASE AND ANY ACCOUNTS REQUIRING A BREAKDOWN WILL BE ADDRESSED AT THE COMPLETION OF THE CLUB'S TRAVEL SEASON, NOT JUST YOUR SPECIFIC PROGRAM.