CANCELLATION POLICIES
OUR CANCELLATION POLICIES VARY FROM PROGRAM TO PROGRAM.
INDOOR LEAGUES
GENERAL REGISTRATIONS
IF SOMEONE NEEDS TO CANCEL A REGISTRATION - THEY ARE ABLE TO DO SO WITHOUT PENALTY AS LONG AS THEY ARE DONE SO 3 DAYS BEFORE THE START OF THE PROGRAM.
IF SOMEONE NEEDS TO CANCEL A REGISTRATION AFTER THAT 3 DAY WINDOW - THEY WILL RECEIVE A CREDIT THAT CAN BE USED TOWARDS ANOTHER INDOOR LEAGUE.
IF SOMEONE NEEDS TO CANCEL A REGISTRATION ONCE THE PROGRAM HAS STARTED - THE COST OF WHAT HAS BEEN COMPLETED WILL BE DEDUCTED AND THE REMAINING WILL ISSUED AS A CREDIT.
TO ENSURE YOU RECEIVE A REFUND REGARDLESS OF THE TIME OR CIRCUMSTANCES - SPORTS ENGINE OFFERS INSURANCE THROUGH THEIR PLATFORM. YOU WILL NEED TO PURCHASE THAT AND YOU WILL BE ABLE TO RECEIVE A REFUND. CLICK HERE FOR DETAILS.
INDOOR LEAGUES
INCLEMENT WEATHER
FACILITIES ARE NOT DESIGNED WITH INCLEMENT WEATHER IN MIND. EVEN IN MAINE.
FACILITIES AND CLUBS ARE ON A TIGHT SCHEDULE AND THERE IS ESSENTIALLY ZERO WIGGLE ROOM.
PER CONTRACTS AND FACILITY - CLUBS STILL PAY THE RENT - WHETHER WE ARE THERE OR NOT. THE ONLY TIME WE ARE NOT RESPONSIBLE FOR PAYING IS IF THE FACILITY HAS NO POWER.
THE STYX SCHEDULE IS BOOKED FOR THE ENTIRE YEAR.
WHEN ONE ENDS - ANOTHER STARTS.
SO MAKE UPS ARE UNLIKELY AND THERE ARE NO REFUNDS.
WHICH IS WHAT MAKES THE DECISION TO CANCEL SO DIFFICULT.
BUT WE HAVE TO CONSIDER ALL OUR COMMUTERS - STAFF AND PARTICIPANTS. THE AVERAGE COMMUTE IS 90 MINUTES ONE WAY! WE HAVE PEOPLE FROM EVERY POINT IN MAINE AND EVEN PLAYERS TRAVELING FROM NEW HAMPSHIRE.
ALL DECISIONS WILL BE MADE NO LATER THAN 2 HOURS PRIOR TO THE START OF PROGRAMMING. NO SOONER THAN THE DAY OF THE PROGRAM.
TRAVEL TEAMS
GENERAL & INJURIES
IF SOMEONE NEEDS TO CANCEL AN ACCEPTANCE - THEY ARE ABLE TO DO SO WITHOUT PENALTY AS LONG AS THEY ARE DONE SO 14 DAYS BEFORE THE START OF THE PROGRAM.
IF SOMEONE NEEDS TO CANCEL AN ACCEPTANCE AFTER THAT 14 DAY WINDOW - THEY WILL RECEIVE A REFUND LESS THE NON REFUNDABLE DEPOSIT.
IF SOMEONE NEEDS TO CANCEL AN ACCEPTANCE ONCE THE PROGRAM HAS STARTED - THE COST OF WHAT HAS BEEN COMPLETED WILL BE DEDUCTED (A MINIMUM OF THE NON REFUNDABLE DEPOSIT) AND THE REMAINING WILL ISSUED AS A CREDIT.
ANYONE INJURED DURING THE SEASON IS STILL RESPONSIBLE FOR THE FULL PAYMENT AMOUNT. CREDITS FOR THE FOLLOWING SEASON WILL BE DETERMINED CASE BY CASE.