
CANCELLATION POLICIES
OUR CANCELLATION POLICIES VARY FROM PROGRAM TO PROGRAM.
INDOOR LEAGUES
GENERAL REGISTRATIONS
IF SOMEONE NEEDS TO CANCEL A REGISTRATION - THEY ARE ABLE TO DO SO WITHOUT PENALTY AS LONG AS THEY ARE DONE SO 3 DAYS BEFORE THE START OF THE PROGRAM.
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IF SOMEONE NEEDS TO CANCEL A REGISTRATION AFTER THAT 3 DAY WINDOW - THEY WILL RECEIVE A CREDIT THAT CAN BE USED TOWARDS ANOTHER INDOOR LEAGUE.
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IF SOMEONE NEEDS TO CANCEL A REGISTRATION ONCE THE PROGRAM HAS STARTED - THE COST OF WHAT HAS BEEN COMPLETED WILL BE DEDUCTED AND THE REMAINING WILL ISSUED AS A CREDIT.
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TO ENSURE YOU RECEIVE A REFUND REGARDLESS OF THE TIME OR CIRCUMSTANCES - SPORTS ENGINE OFFERS INSURANCE THROUGH THEIR PLATFORM. YOU WILL NEED TO PURCHASE THAT AND YOU WILL BE ABLE TO RECEIVE A REFUND. CLICK HERE FOR DETAILS.
INDOOR LEAGUES
INCLEMENT WEATHER
FACILITIES ARE NOT DESIGNED WITH INCLEMENT WEATHER IN MIND. EVEN IN MAINE.
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FACILITIES AND CLUBS ARE ON A TIGHT SCHEDULE AND THERE IS ESSENTIALLY ZERO WIGGLE ROOM.
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PER CONTRACTS AND FACILITY - CLUBS STILL PAY THE RENT - WHETHER WE ARE THERE OR NOT. THE ONLY TIME WE ARE NOT RESPONSIBLE FOR PAYING IS IF THE FACILITY HAS NO POWER.
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THE STYX SCHEDULE IS BOOKED FOR THE ENTIRE YEAR.
WHEN ONE ENDS - ANOTHER STARTS.
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SO MAKE UPS ARE UNLIKELY AND THERE ARE NO REFUNDS.
WHICH IS WHAT MAKES THE DECISION TO CANCEL SO DIFFICULT.
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BUT WE HAVE TO CONSIDER ALL OUR COMMUTERS - STAFF AND PARTICIPANTS. THE AVERAGE COMMUTE IS 90 MINUTES ONE WAY! WE HAVE PEOPLE FROM EVERY POINT IN MAINE AND EVEN PLAYERS TRAVELING FROM NEW HAMPSHIRE.
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ALL DECISIONS WILL BE MADE NO LATER THAN 2 HOURS PRIOR TO THE START OF PROGRAMMING. NO SOONER THAN THE DAY OF THE PROGRAM.
TRAVEL TEAMS
GENERAL & INJURIES
IF SOMEONE NEEDS TO CANCEL AN ACCEPTANCE - THEY ARE ABLE TO DO SO WITHOUT PENALTY AS LONG AS THEY ARE DONE SO 14 DAYS BEFORE THE START OF THE PROGRAM.
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IF SOMEONE NEEDS TO CANCEL AN ACCEPTANCE AFTER THAT 14 DAY WINDOW - THEY WILL RECEIVE A REFUND LESS THE NON REFUNDABLE DEPOSIT.
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IF SOMEONE NEEDS TO CANCEL AN ACCEPTANCE ONCE THE PROGRAM HAS STARTED - THE COST OF WHAT HAS BEEN COMPLETED WILL BE DEDUCTED (A MINIMUM OF THE NON REFUNDABLE DEPOSIT) AND THE REMAINING WILL ISSUED AS A CREDIT.
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ANYONE INJURED DURING THE SEASON IS STILL RESPONSIBLE FOR THE FULL PAYMENT AMOUNT. CREDITS FOR THE FOLLOWING SEASON WILL BE DETERMINED CASE BY CASE.